Humans aren’t perfect. But neither are robots. And when the machines mess up, it’s the humans that clean up after. The development team at Niantic are working on undo-ing a wave of false account bans within Pokémon GO.

The game uses an automated system for detecting cheaters. Recently, this system flagged a sizeable number of accounts for “using third-party applications.” Which is their official way of saying cheating software. The problem, however, was that many, if not all of these accounts, weren’t actually cheating.

This has, understandably, caused a bit of a stir within the Pokémon GO community. As more and more folks notice what happened. To add to the frustration, many of the affected players have attempted to contact Niantic’s customer service line with no success.

It wasn’t until recently, after gaining the attention of the media, that Niantic acknowledged the issue.

“We’re working on reverting strikes for some Trainers who incorrectly received punishments on their accounts. This will be done for Trainers automatically, whether or not they have contacted us. We apologise for the error.”

This isn’t the first time this has happened. A similar issue sprung up in April, giving repeated 7 day bans to players for no reason. And in the June before that, thousands of accounts were randomly banned for cheating.

When you become the biggest mobile game of all time, it’s understandable to need automated ways to prevent cheaters. But this is becoming an increasingly frequent problem. We can only hope things are resolved quickly.